Order Processing & Shipping

All orders are processed and shipped within 5 business days. Once dispatched, delivery typically takes 12–15 business days, depending on your location and the shipping method selected at checkout.

Shipping Costs

Shipping charges vary based on destination, package size, weight, and number of items. To view the exact shipping cost, simply add products to your cart, proceed to checkout, and enter your shipping address — the total will be calculated automatically.

Delivery Timeframe

Orders are prepared and shipped within 5 business days after purchase. Standard delivery time is:

  • 12–15 business days (may vary based on destination and shipping method)

Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package anytime using this code.

Proof of Delivery

Proof of delivery can be provided upon request. However, once an order is marked as delivered, we are not responsible for any lost or stolen packages and cannot offer refunds or replacements in such cases.

Dispute Policy

We do not accept disputes before delivery. Customers are required to wait until the order is delivered and must inspect their items within 2 days of receiving them.

If you find any issue with your order, please contact our support team at  [email protected] first. We are committed to resolving all concerns quickly and fairly.
If your issue is not resolved through our support team, you may then proceed with a dispute.

Incorrect or Damaged Items

If you receive a damaged or incorrect product, contact us within 2 days of delivery at  [email protected].

For size-related issues, you must provide clear evidence (such as images showing chest, length, and sleeve measurements). Once verified, we will send a replacement at no additional cost.

Customer Responsibility

  • Customers must provide accurate shipping details at checkout
  • We are not responsible for delays or failed deliveries due to incorrect addresses
  • Customers should track their orders regularly and contact their local post office if needed

Important Notes

  • We ship worldwide from multiple warehouses
  • Delivery times may be slightly longer during peak seasons (e.g., holidays)
  • If your order is marked “delivered” but not received, please check with neighbours or your local post office before contacting us

Frequently Asked Questions (FAQ)

  1. How long does shipping take?

Orders are shipped within 7 business days and usually delivered within 12–15 business days.

  1. What if my order shows “delivered” but I didn’t receive it?

Please check with your local post office or neighbours. We are not responsible for lost or stolen packages after delivery.

  1. What if I receive a damaged or incorrect item?

Contact us within 2 days at [email protected] with proper evidence. We will arrange a replacement at no extra cost.

Please Note

If a customer selects the wrong size, style, or product, we cannot offer exchanges. We strictly ship the exact item ordered, and size selection remains the customer’s responsibility.

All policies are clearly stated on our website.

Any attempt to keep a product while claiming a refund or exchange, or trying to obtain both the item and money, will be treated as fraudulent activity. In such cases:

  • The customer may be permanently banned from our store
  • The case may be reported to relevant authorities if necessary

We fully cooperate with banks during dispute investigations and provide complete evidence, including tracking details, delivery confirmation, and communication records. In genuine cases, decisions are made fairly based on proof.

We appreciate honest customers and aim to maintain a transparent, secure, and trustworthy shopping experience for everyone.