At Saint Vanity, we want every customer to be satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Policy (Worldwide)

We only accept returns in specific cases for customers worldwide.

A return is eligible only if:

  • The item arrives damaged, or
  • We have shipped the wrong size.

To qualify for a return:

  • The item must be unused and in its original condition.
  • Original packaging and attached tags must be included.
  • Customers must notify us within 2 days of delivery.
  • Return shipping costs are the responsibility of the customer.

Please note:

  • Returns for reasons other than damage or wrong size are not accepted.
  • There is no restocking fee.

To start a return, contact our support team at [email protected] with your order number and reason for return. If approved, you will receive instructions on how to return your item.

Refunds

Once your return is received and inspected, we’ll send an email confirming approval.
Approved refunds are processed within 3–5 business days to your original payment method.
Please allow additional time depending on your bank or payment provider.

Exchanges

Order details such as the shipping address or items can be changed within 24 hours of placing the order. After this time, changes may not be possible as we begin packing and preparing the order for shipment.

We offer exchanges for different sizes of the same style purchased.
If you would like to exchange your item for a different style, a new order must be placed.

To request an exchange or make changes within the 24-hour window, please contact [email protected] as soon as possible.

Please note:

  • No return shipping fees apply for approved exchanges.
  • There is no restocking fee.

Order Cancellations

Orders placed on ssaintvanity.com can be canceled within 24 hours of purchase. Please note that every canceled order is subject to a 15% processing fee. This means 15% of the total amount will be deducted, and the remaining balance will be refunded back to you.

Once an order has been packed or shipped, we are unable to cancel or modify it.

Order Processing

All orders are processed within 1–3 business days after placement.
Once your order is packed and shipped, you will receive a tracking number to monitor delivery.

Missing or Lost Packages

If any item is missing from your order, please check all packaging materials carefully as some items may ship separately.
If still missing, email our support team within 14 days of delivery with your order number and photos of the package.
We are not responsible for lost or stolen packages marked as delivered by the courier.

Need Help?

For questions about returns, refunds, or exchanges, contact [email protected].
Thank you for shopping with ssaintvanity.com we appreciate your trust and support.

Please note:
If a customer selects the wrong size, style, or item, we cannot offer an exchange. We ship exactly what was ordered, and if the size does not fit due to customer selection, the responsibility does not fall on us. In such cases, no exchange will be processed.